Portfolio Analyst

National Australia Bank Ltd

Title: Portfolio Analyst - full time
Grade: I grade - Total package $64,937 (including Super)
Department: NAB Collections - Insights
Location: West Melbourne
Job Purpose: The role will support the delivery of analysis and recommendations on collections strategies and campaign initiatives. The role will deliver timely and pro-active insight into the customer base and will use this information to make recommendations on the most effective processes and strategies for targeting our customers across all portfolios and functions. This analysis will be conducted in the context of an over-riding objective to minimise delinquency and write-off.

Job holder responsibilities: Financial Performance

Comprehensive understanding of key business drivers to inform collections campaigns

Analysis of the performance of campaign initiatives across all portfolios, with a view to optimising the customer experience and collections outcomes

Identification of opportunities for pro-active management of customers through early recognition of delinquency trends

Identification and prediction of potential stress factors on the delinquency profile of collections portfolios, based on research and analysis of economic conditions, customer behaviours and financial market Stakeholder Management

Development of quality internal and external stakeholder relationships that will foster commitment and support for customer-focused campaign initiatives

Work with appropriate business partners to develop and implement tools for customer intelligence and segmentation

Work in collaboration with Operations, Early Collections, Loss Mitigation and Asset Realisation to establish targeted collections strategies Consultation with portfolio risk managers and product owners to share analysis outcomes and resolve portfolio performance

Customer and Community

Segmentation and profiling of collections customer base by demographic and behavioural factors to develop targeted and prioritised collections campaigns

Process, Quality & Capability Leverage

Instigation of champion challenger campaigns to ensure maximum benefits are obtained from collections strategies across each portfolio

Qualifications: Identification of opportunities to improve metrics, processes and portfolio performance on an ongoing basis
Undergraduate Qualifications in Banking and Finance, Statistics, Information Technology, Economics, Commerce, or Marketing

Job Specific Skills:

Experience in data base analytics using SAS or SQL is essential.

2-3 years analytical experience.

Experience within the financial services industry

Knowledge of customer segmentation or credit risk principles

Excellent communication and interpersonal skills

Stakeholder and relationship management capabilities

Strong time management and prioritisation skills

Strong analytical and problem-solving skills

The position is available now and closing date is 26th November. Contact: Nina.C.Smithwick@nab.com.au
A Role Purpose Statement will bes end if required.

Looking forward to hearing from you.