Senior Analytics Manager

Bupa Heath Dialog Analytics

TITLE Senior Analytics Manager
TEAM Bupa Heath Dialog Analytics
REPORTS TO Client Performance Manager
GRADE Packaged
LOCATION Hawthorn, Melbourne, Victoria

ROLE SUMMARY
This role is responsible for leading and managing the Analytic capabilities to best serve client needs. This is a key role, providing leadership and quality delivery of Analytics to the Bupa Health Dialog business.

KEY DELIVERABLES

To manage delegated activities within the Health Dialog Analytics team and establish and implement analytic plans for each Bupa Health Dialog client.

Define and track outcomes measures to ensure program performance meets client goals and objectives.

Recommend and deliver customer program optimization

Manage client relationship - Maintain a consistent schedule to provide updates to the Client Performance Manager as well as receive feedback. Provide regular delivery of client outcomes dashboard report to Client Performance Manager. Reinforce the continual adherence to Bupa Health Dialog policies and communicate information from other departments.

Provide leadership to Bupa Health Dialog Analytics team; work with team members to mature their analytic and business skills. Coach leadership skills at the various analyst levels.

Follow analytic developments within the Disease Management industry and identify possibility for new analyses and implement operational changes.

Identify opportunities for standardization of client-specific analyses to run across all existing clients. Develop, document, and communicate concepts, utilities, processes, standards, and procedures used within the department, while providing strategic ideas for improvement. Provide input into the technical standards and strategy around the departmental standard and ad-hoc analyses.

Establish and maintain a close working relationship with the Bupa Health Dialog management team.

KEY CHALLENGES

Championing customer-centricity and analytics

Management and development of people

Fast passed rapidly changing environment with potential conflicting priorities

DIRECT REPORTS

3 FTEs

KEY RELATIONSHIPS- EXTERNAL

Current and potential BHD customers and clients

Research Providers

KEY RELATIONSHIPS - INTERNAL

BHD Operations team

Shared service teams (HR, Finance, US Health Dialog, Bupa Australia)

Coaching Operations team

EXPERIENCE REQUIRED

Significant years of related experience with demonstrated experience in a technical leadership role

Ability to create a strategy to complete the goals, and execute with efficiency

Strong understanding of analytics, especially research methodology including statistical methods and industry measurement standards

Strong communication skills

Ability to interpret data and make recommendations based on the data

Demonstrated understanding of Managed Care and Disease Management industries and the key concepts used at Bupa Health Dialog as well as healthcare data

Demonstrated leadership and project management skills

Strong work execution, including: ownership of projects and the ability to work independently and as a member of a team

Demonstrated ability to facilitate meetings, present to large groups, teach technical concepts, and coach

Outstanding verbal and written communication skills, organizational skills, interpersonal skills, as well as problem-solving and critical thinking skills

High level of professional maturity

QUALIFICATIONS & TECHNICAL SKILLS REQUIRED

Master's Degree preferably in mathematics/statistics, public health, epidemiology, or other related field, or equivalent experience

Advanced programming ability in SAS and proficient in SQL programming

MANDATORY COMPETENCIES
Leading & Supervising
Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre

Planning & Organising
Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deliverables

Deciding & Initiating Action
Makes prompt, clear decisions which may involve tough choices or considered risks; Takes responsibility for actions, projects and people; Takes initiative, acts with confidence and works under own direction; Initiates and generates activity

Delivering Results & Meeting Customer Expectations
Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals

Adapting & Responding to Change
Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive changes

Formulating Strategies & Concepts
Works strategically to realise organisational goals; Sets and develops strategies; Identifies and develops positive and compelling visions of the organisation's future potential; Takes account of a wide range of issues across, and related to, the organisation

Presenting & Communicating Information
Speaks clearly and fluently; Expresses opinions, information and key points of an argument clearly; Makes presentations and undertakes public speaking with skill and confidence; Responds quickly to the needs of an audience and to their reactions and feedback

To apply, please visit http://www.bupa.com.au/careers

For additional queries, please email Nandita Kohli, Recruitment Consultant on Nandita.Kohli@Bupa.com.au

Closing Date - 2nd October 2011